Privacy Policy - Health Ignite

Health Ignite (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

1. Information We Collect

We may collect and process the following information:

• Personal details: name, surname, ID/passport number, contact details.
• Medical and health information you provide, including lab results and consultation notes.
• Appointment bookings and history.
• Payment information where applicable.
• Technical data: IP address, browser type, usage logs.

2. How We Use Your Information

We use personal information to:

• Provide access to your Health Ignite account.
• Facilitate doctor-patient connections and consultations.
• Share results with authorized medical professionals.
• Enable appointment bookings with healthcare providers.
• Improve and secure our platform.
• Comply with legal and regulatory requirements.

3. Sharing of Information

We may share your information only with:

• Registered healthcare practitioners linked to your profile.
• Accredited laboratories for test results.
• Service providers that support platform operations (hosting, payment gateways, etc.).
• Regulators or authorities when required by law.
• We will never sell your personal information.

4. Data Security

We implement appropriate security measures, including encryption and restricted access, to protect personal and medical data.

5. Your Rights

Under POPIA, you have the right to:

• Access your personal information.
• Correct or update your details.
• Request deletion of information (subject to medical/legal record requirements).
• Object to certain processing.
• Requests can be made via: hi@healthignite.org

6. Retention

We keep information only as long as necessary for medical, legal, or operational purposes.

7. Updates

We may update this policy from time to time. The latest version will always be available on www.healthignite.org